Chapter 9: Troubleshooting

Sync and sign-in problems

When the cloud chip says queued, stuck or sign-in expired: what it means, how to retry, and why your local results are always safe.

For race directors about 1 min 4 steps
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Your results are saved on this PC first. The cloud copy catches up when it can. If the chip shows queued or offline, RaceLyx keeps retrying by itself; you only need to act when something is stuck.

Before you start

  • Signed in to RaceLyx Cloud.

Step by step

  1. 1

    The cloud chip

    Synced, Syncing, N queued, Offline, Sign-in expired or Sync blocked.

  2. 2

    Review sync

    Sync status shows the state and any items that need attention.

  3. 3

    Retry

    Your local data is safe either way. Discarding only drops the queued upload.

  4. 4

    Sign in again

    Nothing timed while signed out is lost.

Tips

  • Offline ยท N queued: no internet. It uploads when you are back.
  • Sign-in expired: sign in again; nothing is lost.
  • N need attention: auto-retry gave up. Retry them, or Discard if they were refused for good.

Troubleshooting

"Live timing is not reaching RaceLyx Cloud".
Check the internet at the timing PC. Live timing picks up again by itself.
A conflict between this PC and the cloud.
Choose Keep this computer's or Use the cloud's.

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